Your CX Command Center
Learn. Automate. Integrate. Migrate.
Discover your CCaaS. Watch your Bot. Assess Migration Options. Migrate Systems and Data.
Command Center
Monitor bot & agent performance
Discover
Auto-map your contact center
Assess
Evaluate migration readiness
Migrate
We move specific configurations & entire systems
Solutions
Comprehensive tools to manage your entire CX ecosystem
Command Center
Real-time bot & agent monitoring with anomaly detection.
Configuration Center
Discover, assess, and migrate your CCaaS environments with full visibility.
See Peregrine in Action
PeregrineLabs Command Center
A real-time command center for CCaaS, CX, and operational services.
One Command Center. End-to-End Visibility.
Core Capabilities
Watch Bot & AI Performance
Watch Bot and AI self-service performance
Monitor Service Health
Monitor service health across network, data, and voice
All from a single operational view.
Command Center
CX Center
Built for Continuous Operations
Live Dashboards
Real-time visibility into all operational metrics
Continuous Discovery
Continuous discovery across environments
Configuration Assurance
Configuration visibility and assurance
Faster Detection
Faster detection of service degradation
Command Center Dashboard
Unified visibility across contact center systems with real-time tracking of configurations, bots, and migrations
Beyond Monitoring
Assess
Assess CCaaS and platform migration options
Migrate
Migrate systems, configurations, and data
Maintain Visibility
Maintain visibility before, during, and after change
Operations stay stable while environments evolve.
Designed to Scale
As services are added and complexity increases, Peregrine scales with your environment — without changing how teams work. Operational insight remains consistent, even as platforms and services change.
PeregrineLabs Configuration Center
Discover, assess, and migrate your CCaaS environments with confidence.
Discover & Visualise
Discover and visualise your CCaaS environments
Automatically map CCaaS & CX systems with a visual dependency tree.
Assess
Current Contact Center >> AWS, Genesys, NICE, Five9
Evaluate your current contact center infrastructure and migration options.
Migrate
One-click migration with rollback & version control — "Git for CX."
Seamlessly migrate systems, configurations, and data with full version control.
Discover Your Environment
View Your Environment
Environment Instances
Promote and Migrate Configuration
Technology
Enterprise-grade infrastructure built for scale and security
Architecture
Single-pane CX platform with version control, mapping, migration, AI monitoring.
Security
SOC2, HIPAA and PCI DSS Compliant.
Integrations
AWS, Avaya, Cisco, NICE, Five9, Salesforce, Zendesk, WFM, ERP, AI tools, Genesys.
Peregrine Product Options
Choose the plan that fits your needs. Start free and scale as you grow.
Powered by Orca Engine
Our proprietary mapping and Orchestration engine "Orca" allows for faster onboarding for new freemium sign ups. We will be onboarding new platforms and you will be notified in the order in which you sign up when your platform is ready for Discover. Do not wait to get on the list for early access!
Peregrine is the one tool you need to see all your platforms' data in one place
Discover
Platforms starting with Genesys Cloud but early signups for all CCaaS platforms are welcome.
- See all your platform's data in one place
- Indicators for potential problems or non-working items based on your CCaaS platform's data
- Updated 1 time / month with current data from the system
- Visually understand your overall system or systems data
Good for understanding your overall schema and the number of potential risks
Discover +
Everything from Discover PLUS enhanced monitoring and alerting capabilities.
- Everything from Discover included
- Data refreshes every 24 hours
- Alerting for changes of End Points, connectors and routes that are possibly failing or actively failing
- Quicker root cause analysis with real-time alerts
- Access to view the manage features with some demo data
Best for companies with multi-systems and especially multiple production servers on one or more platforms
Manage
Everything in Discover+ with advanced management and API access.
- Everything in Discover+ included
- The ability to Push and Deprecate changes to data from systems to systems
- Manage multiple instances across a single user interface
- Near real-time data updates
- Open Access to our APIs and MCPs
Enterprise-grade management and automation for large-scale operations
About
Peregrine is the Command Center for CX
We're building "Git for CX" — a platform that brings version control, automated mapping, and safe migration to contact center operations.
Meet the team building the future of CX
Eben Hall
CEO/Co-founder
- •25+ years in IT leadership and project delivery
- •Led programs for Wolters Kluwer, Chubb, Credit Suisse, and startups
- •Deep expertise across finance, real estate, healthcare, and retail
- •Specializes in infrastructure, leadership, and process optimization
Fred Stacey
GTM Partner/Co-founder
- •30+ year contact center veteran with leadership across tech and operations
- •Helped launch and turn around call centers nationwide
- •Ran sales, marketing, and training for global tech firms
- •CEO of Cloud Tech Gurus, a CX-focused technology distributor
Jason Weaver
Strategic Advisor
- •3x founder with $50M+ raised across ventures
- •CEO of Halo, a software innovation firm for UI/UX and systems design
- •Creator of Startup CEO Survival, supporting founders at scale
- •Advisor to startups on growth, product, and capital strategy
Sid Bhambhani
Senior Advisor
- •20+ years in software as a tech leader and entrepreneur
- •Held key roles at PTC and Symantec, scaling teams and products
- •Co-founded and led Summatti to acquisition by PartnerHero in 2023